FAQ

Do I need a headset?

Yes. Our official headset partners are Pico Interactive and all training content is available on the Pico G24K.

What does bespoke mean?

Any training content created with our MOONHUB Studios team is exclusive to your company and can be accessed via the Content Manager.

What is a learner seat?

A learner seat allows one learner to have unlimited access to every training experience within the MOONHUB Library and any bespoke training created by MOONHUB Studios.

How long does a seat last?

Our pricing plans have either a 12 month or 24 month subscription.

What happens when I delete a user/add a user?

When a learner is deleted from the dashboard they can no longer train or view their training analytics. When a learner is added from the dashboard they must follow the instructions in the registration email to create their username and password. Once this is completed, they are able to begin training!

How long does it take to create content?

Once we have learning objectives and materials, we aim to make your bespoke training content (10 scenarios) available within 30 working days. Our approach is highly collaborative to create the most effective learning experiences.

How do I change my tier?

To move from Tier 1 to Tier 3 simply add more users via the dashboard. Once you have hit the 250 seat limit of Tier 3, you will need to get in contact with your account manager to upgrade.

Who designs the content?

Our approach is highly collaborative to create the most effective learning experiences. We work very closely with your learning and development team to ensure that the content is in line with your learning objectives and is makes the best use of virtual reality.

Who do I contact for enterprise pricing?

For enterprise pricing, please contact your account manager.

How long is a scenario?

A typical scenario length ranges from 2-3 minutes.

How much is a VR headset?

Headsets are £270 Excl VAT.

Do I need a headset?

Yes. Our official headset partners are Pico Interactive and all training content is available on the Pico G24K.